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Lost or damaged work pass card (EP / S Pass / DP)
What to do when you lose your FIN card overseas or at home — MOM replacement fees, 1-week deadline, SGWorkPass digital pass, police reports, and travel without the plastic.
Short answer: Tell HR the same day, open SGWorkPass, and get a MOM card replacement within 1 week (police report first if stolen). Digital pass helps at counters — it does not waive the plastic replacement. Blue PR NRIC loss is an ICA path, not MOM.
Losing a wallet on a JB weekend is a classic r/askSingapore thread. Your pass status lives with MOM/ICA against your passport — the plastic card is not the only proof — but you still must replace a lost, stolen, or damaged card on MOM’s timeline.
Wrong agency check: if you already hold a blue PR NRIC (or pink SC card), ICA runs that replacement — not MOM. See lost / stolen NRIC.
Immediate moves
- Set up / open SGWorkPass and show the digital work pass if a counter needs validity proof.
- Message HR / employer the same day — only they (or an appointed EA) can submit most card replacements in EP eService.
- If stolen, file a police report before replacement.
- If lost overseas, get HR to inform MOM immediately; MOM can issue a letter so you can re-enter Singapore.
Replacement rules (EP example — verify live)
| Item | MOM position (EP card page) |
|---|---|
| Deadline | Employer must apply within 1 week of loss / damage / theft |
| Who applies | Employer or appointed employment agent |
| Damaged card fee | S$65.40 (incl. GST; non-refundable) |
| First lost / stolen | S$109 |
| Subsequent losses | S$327 |
| Approval | Often immediate; collect at EPSC ~4 working days after approval |
| Digital pass | Free; set up immediately — does not waive physical-card replacement |
Repeated losses can trigger an interview. If a lost card turns up later, return it to MOM by post as instructed.
Travel without the plastic
Forum consensus that matches MOM’s digital-pass push:
- Immigration gantries usually read your passport-linked status — many people re-enter without showing the card.
- The hard part is often the airline check-in desk wanting proof you can enter Singapore — have SGWorkPass / Singpass ready, plus HR contact.
- Changing passports without updating MOM/ICA breaks the link — update travel-document details in EP eService when you renew a passport.
- Lost the card overseas and need a MOM re-entry letter before the flight — lost work pass overseas / re-entry letter.
Who replaces what
| Pass type | Typical path |
|---|---|
| EP / S Pass + dependants on employer | Employer via EP eService |
| PEP / ONE Pass / EntrePass family without a current employer path | EA appointment or EPSC appointment flows — follow MOM’s “replace a pass card” notes for your pass |
| 3+ losses blocked online | “Lost card interview” appointment path on MOM’s appointment service |
Prevention checklist
- Install SGWorkPass on day one — see also apps that matter.
- Keep a photo of the card front/back in a password vault (not in a public chat).
- Do not laminate or punch holes in the card.
- Add “pass card in travel pouch” to your annual life-admin review.
After PR formalities, stop treating the old FIN card as your identity — update wallets and travel pouches when you collect the blue IC (after PR checklist).
Plastic is replaceable. Ignoring the one-week replacement clock is not.
Questions, answered
- I lost my EP / S Pass / DP card — what do I do first?
- Open SGWorkPass for a digital proof of validity, message HR the same day so they can file replacement in EP eService within one week, and file a police report first if the card was stolen. Pass status lives against your passport — the plastic is not the only proof, but replacement is still mandatory.
- Does SGWorkPass mean I can skip replacing the physical card?
- No. MOM still expects a card replacement within one week of loss, theft, or damage even if you show the digital work pass. The app lowers risk of future loss; it does not waive the physical-card clock.
- How much does MOM charge to replace a lost EP card?
- On MOM’s EP card page (verify live): damaged card about S$65.40; first lost/stolen S$109; subsequent losses S$327 — GST-inclusive and non-refundable. Collection is typically about four working days after approval at EPSC.
- Can I fly or re-enter Singapore without the plastic FIN card?
- Often yes for immigration if passport-linked status is intact, but airline check-in desks may ask for proof of entry — have SGWorkPass / Singpass ready plus HR contact. If you lost the card overseas, get HR to inform MOM immediately for a re-entry letter.
- Is a lost blue PR NRIC replaced the same way as an EP card?
- No. Blue PR NRIC (and pink SC cards) are ICA products — not MOM work-pass card replacement. Use the lost/stolen NRIC guide for ICA fees and clocks.
Sources & citations
Admin and policy details change. Prefer the official page when making decisions; we cite primary sources for Singapore government and statutory guidance.
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